Frequently Asked Questions

Check-in is from 2:00 pm.
Check-out is by 10:00 am.
Late checkout may be available on request and may incur an additional charge.
Guests must be 18+ to book and may be asked to present valid photo ID at check-in. Guests under 18 must be accompanied by an adult.
Infants (0–2 years) stay complimentary in existing bedding or a portacot (subject to availability).
Where a room type permits, additional children (3–12 years) and extra adults are charged at NZD 55 per person per night.
A valid credit card with sufficient funds is required. Online bookings are charged at the time of booking.
A refundable NZD 200 pre-authorisation (credit card only; no cash bonds) is taken on arrival and released on departure, subject to room inspection.

- Best Available / Standard Rate: 24-hour cancellation policy; cancellations inside 24 hours may be charged up to one night; no-shows may forfeit full charges.
- Prepaid Flexi-date Rates: Must be booked at least 3 days prior; prepaid and non-refundable. You may rebook to a new date; any rate difference applies (no refund if the new rate is lower).
- Specials & Packages: Individual policies apply and are shown during booking.

Visa, Mastercard and American Express are accepted for online bookings.
Surcharges: Visa/Mastercard 2.5%, American Express 3.5%. Surcharges are not refundable; American Express refunds incur a NZD 250 fee.
Refunds are returned to the same card used for the original payment.
All prices are in New Zealand Dollars (NZD) and include 15% GST.
Online payments are processed via DPS Payment Express (PCI DSS compliant with SSL encryption) in accordance with New Zealand regulations.

All rooms include Wi‑Fi and Google Chromecast.
Many room types feature a kitchenette; selected suites include in-room washer/dryer.
Most rooms offer a private balcony (subject to room type).
Yes. Deluxe Accessible Rooms with wheelchair access and roll‑in showers are available (subject to availability). The hotel offers wide door and ramp access.

- Outdoor heated pool and hot tub.
- Gymnasium with natural light and views over Myers Park.
- 24-hour reception.
- Wi‑Fi throughout the hotel and Chromecast in all rooms.
- Washer/dryer
- Facilities may occasionally close for maintenance or health & safety requirements.
We provide a washer/dryer in each room, but no, we do not offer a dry cleaning service.
Yes. Parkside Hotel & Apartments has a strict non‑smoking policy. Guests who smoke on premises will be charged a NZD 200 cleaning fee.
Undercover secure parking is available on a limited, first‑come first‑served basis; charges apply.
If your accommodation package includes parking, you’ll receive priority parking on arrival.

Yes, flexible spaces are available for board meetings through to larger conferences. Please check our Meetings page for more information.

- A magnesium‑treated pool reduces reliance on traditional chemicals.
- Ongoing initiatives to minimise waste and support recycling and reuse.